Privacy Policy

This Privacy Policy describes in detail how Thefrynnchul (operating through the website thefrynnchul.world) collects, uses, stores, discloses, and protects your personal information when you use our organizing and decluttering services, visit our website, complete our contact form, or otherwise interact with us. We are committed to protecting your privacy and handling your data in accordance with the Privacy Act 2020 (New Zealand) and other applicable data protection laws.

Introduction and Scope

Thefrynnchul is a professional organizing and decluttering service based in Burnside, Christchurch 8053, New Zealand. We provide Space Consultation, Full Declutter Package, Ongoing Support, and space planning services to clients in the Christchurch and Canterbury region. This Privacy Policy applies to all personal information we collect through thefrynnchul.world, via email, telephone, or in person during service delivery. By using our services or website, you consent to the collection and use of your information as described in this policy.

Definitions

In this Privacy Policy, the following terms have the following meanings: "Personal information" means information about an identifiable individual, including names, addresses, email addresses, phone numbers, and any other information that could reasonably be used to identify you. "We," "us," and "our" refer to Thefrynnchul. "You" and "your" refer to the individual whose personal information we collect. "Services" refers to our organizing, decluttering, and space planning services, including Space Consultation, Full Declutter Package, and Ongoing Support sessions.

Information We Collect

We collect information that you provide directly to us when enquiring about or booking our space planning, space consultation, full declutter package, or ongoing support services. This includes your full name, email address, phone number, postal address (when relevant for on-site organizing services), and any details you voluntarily share about your space, organizing goals, preferences, and challenges. We may also collect information you provide in messages sent through our contact form, including the content of your enquiry and the date and time of submission. When you book a session, we may collect scheduling preferences, room or area descriptions, and any special requirements or accessibility needs you disclose.

We do not collect sensitive personal information (such as health or financial details) unless you voluntarily provide it and it is relevant to the delivery of our organizing services. In such cases, we will obtain your explicit consent before collecting or using such information.

How We Collect Information

We collect personal information through various means: when you complete and submit our contact form on thefrynnchul.world; when you contact us by email or telephone; when you provide information during an in-person consultation or organizing session; when you interact with our website in a way that requires or generates data (such as form submissions); and when third parties (such as referral partners, with your consent) provide us with your contact details. We do not use automated decision-making or profiling that significantly affects you.

How We Use Your Information

We use the information you provide to deliver our organizing and decluttering services, including scheduling consultations and sessions, preparing for space assessments, tailoring our approach to your needs, and communicating with you about your bookings. We may use your contact details to send service-related updates, confirm appointments, respond to enquiries, and provide follow-up support. We may use aggregated or anonymised data to improve our offerings, analyse website usage, and develop our business. Your information is never sold, rented, or traded to third parties for marketing purposes. We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Data Relating to Our Services

In the context of our Space Consultation, Full Declutter Package, and Ongoing Support services, we may retain notes about your space layout, room dimensions, storage solutions implemented, preferences regarding organisation systems, and progress made during sessions. This data is kept strictly confidential and used solely to support your organizing journey, plan follow-up sessions, and improve the quality of our services. We do not share photographs, videos, or detailed descriptions of your home or belongings with third parties without your explicit written consent. Any photographs taken during sessions (if agreed) are stored securely and used only for internal reference or with your permission for before-and-after documentation.

Legal Basis for Processing

We process your personal information on the following bases: where necessary to perform a contract with you (such as delivering our organizing services); where we have your consent (such as for marketing communications); where necessary for our legitimate interests (such as improving our services, preventing fraud, or managing our business), provided those interests do not override your rights; and where required by law (such as to comply with tax or regulatory requirements). You may withdraw consent at any time by contacting us, although withdrawal will not affect the lawfulness of processing based on consent before withdrawal.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences (such as cookie consent), and understand how visitors use our site. Please see our Cookies Policy for a full description of the cookies we use and how to manage them. We do not use cookies for advertising purposes or to track you across other websites beyond what is necessary for the functioning of thefrynnchul.ddd. We do not participate in cross-site tracking or sell data derived from cookies to third parties.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with service providers who assist us in operating our business, such as hosting providers for our website or administrative tools, provided such providers are bound by confidentiality obligations and use the data only for the purposes we specify. We may disclose your information where required by law, including in response to court orders, subpoenas, or other legal processes, or to protect our rights, property, or safety, or that of others. In the event of a business sale, merger, or restructuring, your information may be transferred to the acquiring entity, subject to this Privacy Policy.

International Transfers

Your personal information is primarily stored and processed in New Zealand. Where we use service providers or platforms that store or process data outside New Zealand (for example, cloud hosting or email services), we take steps to ensure appropriate safeguards are in place to protect your information in accordance with New Zealand privacy law. You may contact us for further information about such transfers and the safeguards we use.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include secure storage of electronic data, access controls limiting who can view or use your information, and secure transmission of data where possible (for example, via HTTPS for website traffic). While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any passwords or access details confidential and for the security of your own devices when accessing our website.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including providing our organizing and decluttering services, responding to enquiries, complying with legal obligations (such as tax or record-keeping requirements), resolving disputes, and enforcing our agreements. Typically, contact form submissions and booking records are retained for a period of up to seven years after the last interaction, unless a shorter retention period is required by law or you request earlier deletion. You may request deletion of your data at any time by contacting us; we will comply with your request where we are not legally required to retain the information.

Your Rights

Under the Privacy Act 2020 (New Zealand) and other applicable law, you have the right to access the personal information we hold about you; to request correction of inaccurate or incomplete information; to request deletion of your information (subject to legal obligations); to withdraw consent where we process your data based on consent; and to lodge a complaint with the Office of the Privacy Commissioner of New Zealand if you believe we have breached your privacy. To exercise these rights, contact us using the details provided below. We will respond to your request within a reasonable timeframe, and in any event within the period required by law. We may need to verify your identity before processing your request.

Third-Party Services

Our website may link to or integrate with third-party services, such as mapping services (for example, Google Maps) to display our location, or analytics tools to understand website usage. These third parties have their own privacy and cookie policies and may collect information when you interact with their content. We encourage you to review their policies when you leave our site or interact with embedded content. We do not control how third parties collect, use, or share your information, and we are not responsible for their practices.

Children

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete such information from our records.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our services or website after changes indicates acceptance of the updated policy. Where changes materially affect how we use your personal information, we may notify you by email or through a prominent notice on our website and, where required by law, obtain your consent.

Contact Us

For questions about this Privacy Policy, to exercise your rights, or to make a complaint about our data practices, contact Thefrynnchul at Burnside, Christchurch 8053, New Zealand, or via the contact form on thefrynnchul.ddd. We value your privacy and are committed to addressing your concerns promptly and in accordance with applicable law.